Shipping policy
We currently offer flower delivery within selected London postcode areas, as well as free collection from our store.
To check whether delivery is available to the recipient’s address, enter their postcode in the cart. If the postcode is within our delivery area, you will be able to select an available delivery date and time slot before proceeding to checkout.
Delivery Dates and Time Slots
Customers can book delivery up to 14 days in advance.
The following delivery time slots are available:
- 9:00 AM–12:00 PM
- 12:00 PM–3:00 PM
- 3:00 PM–5:00 PM
- 5:00 PM–7:00 PM
Weekend delivery is also available, subject to availability.
Priority Same-Day Delivery
Orders placed before 5:00 PM may be eligible for Priority Same-Day Delivery.
Available same-day delivery times will be shown in the cart based on the recipient’s postcode, the time the order is placed and our remaining delivery capacity.
Orders placed after 5:00 PM will normally be scheduled for delivery on the next available day.
If you miss the 5:00 PM deadline, please contact our florists directly on +44 7756 574246. We may still be able to accommodate an urgent same-day delivery request, but this cannot be guaranteed.
Free Store Pickup
Free Store Pickup is available from:
Grace Floral London
262 Vauxhall Bridge Road
London SW1V 1BS
United Kingdom
Customers can select an available pickup date and time in the cart before proceeding to checkout. Please allow at least one hour for us to prepare your order.
Same-day pickup may be available depending on the time the order is placed and our remaining capacity. The final available pickup time will be shown on the website.
Please do not arrive before your selected pickup time, as your flowers may still be in preparation.
When collecting your order, please have your order confirmation or order number available.
There is no minimum order value or collection fee for Free Store Pickup.
For urgent pickup requests or changes to your selected collection time, please contact our florists. We will do our best to accommodate your request, but changes cannot be guaranteed.
Delivery Pricing
Delivery pricing is based on the total order value:
- Orders below £300: £15 London Delivery
- Orders of £300 or more: Free London Delivery
- Store Pickup: Free
The same London delivery rate applies to all available delivery dates and time slots, including Priority Same-Day Delivery.
Delivery Areas
Delivery is available only within the selected London postcode areas supported by our delivery service.
If your postcode is not accepted in the cart, please contact our team before placing your order. We will confirm whether a special delivery arrangement may be possible.
Additional delivery charges may apply to addresses outside our standard delivery area.
Postcode restrictions do not apply to customers selecting Free Store Pickup.
Delivery Instructions and Safe Place
When placing an order, you can tell us what you would like us to do if the recipient is not available at the time of delivery. The available options are:
- call the recipient before delivery;
- leave the order with a concierge or reception;
- leave the order in a safe place at the delivery address, as instructed by you;
- hand the order to the recipient in person only.
If you ask us to leave an order with a concierge, at a reception, or in a safe place, the order is treated as delivered once it has been left in accordance with your instructions, and responsibility for the order passes to you at that point.
If you ask us to hand the order to the recipient in person only, and at the time of delivery we are able to reach neither the recipient nor you, we will leave the order with a concierge, at a reception, or in a safe place at the delivery address, and the order will be treated as delivered. Because our arrangements are made with fresh, perishable flowers, an order cannot be held for a later date without affecting its condition.
For orders above £300 we never leave flowers unattended. If the recipient is unavailable and we are unable to reach you, the order will be returned to our studio.
Where no instruction has been given, our courier will attempt to contact the recipient and then you before completing the delivery.
For every delivery we record the date and time, the delivery location, the name of the person who received the order and a photograph of the delivery.
Our courier will normally call the recipient shortly before arrival, so please always provide a valid mobile number for the recipient. If no telephone number is provided, or the number provided is incorrect, we may be unable to complete the delivery as scheduled.
Failed Delivery and Redelivery
We may be unable to complete a delivery where:
- the delivery address or contact details provided were incorrect or incomplete;
- access to the property or building could not be obtained;
- the recipient refused to accept the order;
- the order value is above £300, the recipient was unavailable and we were unable to reach you.
In these cases the order will be returned to our studio and held for 24 hours. We will notify you of the time of the attempted delivery and provide a photograph.
You may then collect the order from our studio free of charge within 24 hours, or arrange redelivery. Where redelivery is possible, a redelivery charge of £15 applies. Redelivery will be arranged for the next available delivery slot and cannot be guaranteed for the original delivery date. Because our arrangements are made with fresh, perishable flowers, we cannot guarantee that a returned arrangement can be delivered again in the same condition.
Refunds are not normally issued where delivery was attempted in accordance with the information and instructions provided at the time of ordering. This does not affect your statutory rights under applicable UK consumer law.
Delivery and Collection Care
All bouquets and floral arrangements are securely packaged in specially designed flower containers before transportation or collection.
Our delivery partners are experienced in handling flowers and are instructed to keep all arrangements upright, secure and protected throughout the journey.
Customers collecting an order should transport the flowers upright and avoid leaving them in direct sunlight or inside a hot vehicle.
Our 100% satisfaction guarantee applies to all available delivery and collection options.
Contact Us
For delivery, collection or urgent order enquiries, please contact us:
Email: info@graceflorallondon.com
Phone or WhatsApp: +44 7756 574246